You've just made getting your morning coffee easier, by signing up for a subscription, you get coffee delivered to your door regularly - hassle free. So what happens now? We've answered some of the most common questions to help you make the most out of your subscription.
What are coffee subscriptions?
Coffee subscriptions make ordering coffee online easier. You can receive your regular coffee order as frequently as you want, right to your doorstep.
Which coffees are available?
All of our CPR roasted blends are available.
Making changes to your subscription
When you purchase your subscription, creating your account is the most important because it will give you access to your subscription. When you set up your subscription we’ll send you an email with a link asking you to set a password for your account. If you forget to do this at the time, contact our customer team who can help you with password resets or resending your account invitation.
Logging into & Activating your account
To log into your account visit the account section in the header menu of our web store. If you get a message that your account doesn’t exist, don’t panic, it’s probably just because you didn’t complete your setup when purchasing a subscription. Try creating an account from the beginning using the same email address associated with your subscription. This should pull through all your current details and past orders. Feel free to contact our customer team to support.
Managing your subscription
Once you’re in your account, you’ll have to navigate to the “Subscription settings” section of the customer dashboard. Once here, you should be able to see a list of all your current active and paused coffee subscriptions.
Updating your next order date & frequency
At the top of the subscriptions dashboard you’ll be able to find information on what products you’re currently subscribed to as well as the current delivery frequency and next order date. Both of these settings can be updated whenever you need. So if you want coffee more or less frequently, or want to change when your next order will be processed for dispatch just click to change and we’ll take care of the rest.
Pausing & Resuming your subscription
If you need a break from your coffee subscription, we also give you the ability to pause ongoing orders. Clicking this button will automatically pause all future orders and your subscription will remain on hold until you’re ready to resume deliveries.
Change your Address and Shipping Method
You can update the delivery address for your orders under the “Address and Shipping Information” drop down. It’s important to note here that once you have updated your address you will also be asked to re-confirm your shipping method in order for changes to take effect.
Managing your upcoming orders
Under the “Manage upcoming orders” drop down you will be able to view, skip or edit the contents of your upcoming orders. If you decide to skip a week or that you need more or less coffee for a one off period, this is where these changes can be made. For quantity adjustments, the same double confirmation rules apply as mentioned above with product swapping and address updates.
The “Subscription History” dropdown menu will provide you with details on all of your past orders that have been part of your subscription. From your first order right through to your current. This is to help you keep a record should you need it. For a complete order history, including orders placed outside of subscription, visit the “order history” tab in your Allpress Account.
Cancelling your subscription
We’d hate to see you go, but if you do decide that our subscription model just isn’t your cup of tea we make cancellation easy with a single button opt out under the “Cancel Subscription” drop down giving you the ability to cancel at any time. Once your subscription is cancelled you will lose access to the subscription management portal. However, your complete order history and all invoices will still be available in the orders section of your account.